Shipping & Returns Policy

Unused or Unwanted Items

You can return any unused / unwanted items to The Fat Mile within 14 days of receipt of your order.

Please note items must be returned to The Fat Mile within this timeframe and must be in a saleable condition. This means that the item must be unused, in its original packaging and with any product literature still included.

Once we have received the returned item(s) we will consider the condition of the goods being returned, before authorising refunds.

Refunds, where necessary will be issued within 24hours of receiving the items(s) to The Fat Mile. Monies will be refunded to the same credit / debit which was used to purchase the goods and will be LESS the initial cost of delivery.

 

Damaged Items

If your order has arrived damaged,The Fat Mile must be notified within 2 days of receipt of your order . Please send photos of the damaged goods to hello@thefatmile.com

Once any photos have been received and the damage has been confirmed, Kerry Biofuels will re-issue new items to you.

 

The Fat Mile Customer Services Team can be contacted by facebook messenger or email hello@thefatmile.com during our normal opening hours.