This policy explains where we ship, how much it costs, how long it takes, and what happens if something goes wrong in transit.

Where We Ship

We currently ship to addresses in Ireland and Northern Ireland.

Order Processing Time

Orders are processed and dispatched within 1-2 business days of purchase (Monday-Friday, excluding public holidays). You'll receive a confirmation email once your order has been dispatched.

Shipping Method and Cost

We ship using An Post Standard Post with tracking. This service costs €7 per order for parcels up to 5kg, regardless of destination (Ireland or Northern Ireland).

If your order weighs more than 5kg, we will split it into multiple tracked parcels at the same €7 rate per parcel, so there is no extra admin fee for heavier orders.

Estimated Delivery Times

Once dispatched, typical An Post Standard Post transit times are:

•       Ireland (Republic of Ireland): 1-3 business days

•       Northern Ireland: 1-3 business days

These are estimates, not guarantees, and delivery can occasionally take longer during busy periods (e.g. Christmas) or due to circumstances outside An Post's control.

Tracking Your Order

Every order is shipped with tracking. You'll receive a tracking number by email once your order is dispatched so you can follow its progress.

Delayed, Lost or Damaged Parcels

If your order hasn't arrived within the expected timeframe, please check your tracking details first, then contact us at account.thefatmile.com or hello@thefatmile.com and we'll investigate with An Post on your behalf.

If your order arrives damaged, please see our Returns and Cancellations Policy — you must notify us within 2 days of receipt with photos of the damage.

Until your order is delivered into your possession (or that of someone you've nominated), the risk of loss or damage in transit is ours, not yours. If a parcel we've dispatched is lost or arrives damaged, we will replace it or refund you at no cost to you, provided you let us know promptly.

Customs and Import Duties

Northern Ireland continues to follow EU rules for the movement of goods, so there are no customs duties, import VAT, or customs checks on parcels sent from us to either Ireland or Northern Ireland. You should not be charged any additional import fees on delivery.

Incorrect Delivery Details

Please double-check your delivery address at checkout. We are not responsible for delayed or failed delivery caused by an incorrect or incomplete address supplied by you, though we'll always do what we can to help resolve the issue with An Post. Re-delivery or re-shipping costs arising from an incorrect address may be passed on to you.

Contact Us

Questions about your delivery? Reach us at account.thefatmile.com or hello@thefatmile.com during normal opening hours.